PRODUCT POLICIES
Privacy for each product
Each ANLC Lighting app, software product or device has its own privacy information. Data handling can differ between products. This website policy does not replace a product’s privacy policy.
WEBSITE
Website privacy
This website provides product, business, support and privacy information. The website itself does not provide user accounts, checkout, advertising or a contact form.
Cookies and browser storage
The website code does not set analytics or advertising cookies and does not use browser local storage for tracking. The site uses locally hosted images, styles and scripts rather than third-party advertising or analytics embeds.
Hosting logs
The hosting and security providers used to deliver this website may process ordinary technical request information, such as IP address, browser details, requested URL, time of request and security-related events. This processing is necessary to operate, secure and troubleshoot the website.
EMAIL & SUPPORT
When you contact ANLC Lighting
When you email [email protected] or [email protected], we receive the email address you use and the contents of your message. If you include diagnostic material, we also receive the information contained in those files.
This information is used to respond to your enquiry, investigate technical issues, keep a reasonable support history and protect the service from abuse. Email is processed by the email providers used for the anlc-lighting.com domain.
Please do not include passwords, Wi-Fi keys, private keys or other secrets in support messages.
YOUR RIGHTS
Privacy requests
Depending on the law that applies to you, you may have rights relating to personal information we hold about you, including rights to request access, correction or deletion, to object to or restrict certain processing, and to receive information about how your data is handled.
You can make a privacy request by emailing [email protected]. We may need enough information to understand and verify the request before acting on it.
RETENTION & SECURITY
How long information is kept
Support correspondence and diagnostic material are kept only for as long as reasonably needed to answer the request, investigate recurring technical problems, maintain necessary business records, or meet legal obligations. Information is deleted or anonymized when it is no longer needed for these purposes. To request deletion of correspondence or diagnostic files, email [email protected]. Identify the enquiry and files concerned; do not send additional sensitive information. If information must be retained to meet a legal obligation, we will explain that when responding.
Reasonable technical and organizational measures are used to protect information under ANLC Lighting’s control. No internet or email system can be guaranteed to be completely secure.
CONTACT
Privacy contact
ANLC Lighting is based in the Netherlands. Questions about this policy or a privacy request can be sent to [email protected].
This policy may be updated when the website, service providers or legal requirements change. The date at the top of this page shows the latest published version.